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Welcome Sowacs ...
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TechLiveSHSA has joined this session!
Hello, chris. Welcome to Live Technical Support. My name is Shawn.
Sowacs stated the question or problem as: good afternoon. "my aol today" and "my aol today ticker" seem to be no longer updated since the new welcome center was put in place. is this true, or is it me ?.
Are you signed on with the same computer that you need assistance with?
You say, yes
TechLiveSHSA says, Chris , Let me see if I have this right. I understand the MY AOL area on your AOL welcome screen is not updating after the welcome screen changed to the latest one introduced by AOL . Is that correct?
You say, close. the new welcome scren does not have the "quick view" feature. and it's the aol communicator ticker and my aol today screen saver.
TechLiveSHSA says, Thanks for clarifying that.
TechLiveSHSA says, Let me explain this to you .
TechLiveSHSA says, AOL reduced screen clutter by integrating channel navigation with the Welcome Screen instead of launching two windows during sign on. Close/minimize the Welcome Screen and the Channel Strip opens so you have constant access to popular areas on AOL.
TechLiveSHSA says, Feedback can be sent directly to our Welcome Screen Staff at AOL Keyword: Tell Us.
You say, thanks for the feedback keyword.
TechLiveSHSA says, You are most welcome , You can try AOL KEYWORD : MY AOL to get the area you are looking for .
You say, i can get the "my aol" page, but i cannot get an updated "my aol today ticker", the one that is launchable from aol communicator.
TechLiveSHSA says, Let me know if that area if missing or if you get any error message when you try to access that
area ?
You say, the ticker appears, but the information it displays (weather and financial) is no longer being updated, and no news appears at all anymore.
You say, there are no error messages
TechLiveSHSA says, Thank you for the information , I am filing a problem report for you right now and would suggest you to contact our AOL Communicator support department directly in this regard .
TechLiveSHSA says, Allow me a moment to get you their contact number .
You say, thx
TechLiveSHSA says, You are most welcome , You can contact the AOL Communicator team at 877-824-0224 , They are available 7 a.m. --4 a.m. ET .
TechLiveSHSA says, Is there anything else I can assist you with at this time?
You say, no, i apprecuate your time. have a good day !
TechLiveSHSA says, You're welcome.
TechLiveSHSA says, Thank you for visiting America Online Live Help. If you need help again, just go to AOL Keyword:
Live Help, and we'll be here to assist you.
TechLiveSHSA says, Have a good day!